Return Policy


Returns and exchanges:

  • Our return policy lasts 30 days after the order has been delivered.
  • To be eligible for a return, your item must be unused and in the original packaging.
  • We require a receipt or proof of purchase.
Partial refunds:
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Additional non-returnable items:

  • Gift cards
  • Sunglasses
  • Sale items


Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Partial refunds:

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Late or missing refunds (if applicable):

  • If you haven’t received a refund yet, first check your bank account again.
  • Contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you have done all of this and you still have not received your refund, please contact us at info@fucsiafucsia.com


Sale items (if applicable)

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.


Exchanges (if applicable)

  • We only replace items if they are defective or damaged.
  • If you need to exchange it for the same item, send us an email at hello@iluvindigo.com and send your item to:
    525 Ave F.D. Roosevelt
    First Level, C-46
    San Juan, Puerto Rico 00918


Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
  • Once the returned item is received, a gift certificate will be mailed to you.



To return your product, you should mail your product to:

525 Ave F.D. Roosevelt
First Level, C-46
San Juan, Puerto Rico 00918

Shipping:
  • You will be responsible for paying for your own shipping costs for returning your item.
  • Shipping costs are non-refundable.
  • If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item over $25, you should consider using a trackable shipping service or purchasing shipping insurance.
  • We don’t guarantee that we will receive your returned item.